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Need Help Billing in TherapyNotes?


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TherapyNotes Unofficial User Group

TherapyNotes Users 2 Months Free

  • Are you having trouble following up on unpaid or denied claims in TherapyNotes?  Don’t have time to verify benefits or post payments in TherapyNotes? 
  • Register for our TherapyNotes Platinum Billing Service by December 31, 2022 and receive two months free with no set-up fee
  • Prepay and save 20% off our prepayment rates AND receive four months free

 

Medical Billing Professionals is an APPROVED TherapyNotes Billing Partner serving providers nationwide since 1995 with fees among the lowest in the industry!  However, Medical Billing Professionals is NOT affiliated with TherapyNotes LLC.

First Two Months Free

  • For TherapyNotes practices only!  Complete the Getting Started Form on our website by December 31, 2022 and receive:

    • First Two Months Free*

    • No set-up fee

    • Then pay only $3.99 per claim for our Platinum Service or pay only $3.65 per claim with an Annual Prepayment Option purchase (minimum fee of $199.95 per month)

Save with an Annual Prepayment Option Purchase


Register for any Annual Prepayment Option by December 31, 2022 and receive 20% off any Annual Prepayment Option
with no set-up fee***

  • Platinum Service
    (Claim Submission, Posting of All Payments, Insurance Verification, Follow Up of Outstanding/Denied Claims:

    • 1000 claims for only $2920.00 ($2.92 per claim)

  • PremiumPlus Service (Claim Submission, Posting of All Payments)

    • 1000 claims for only $2072.00 ($2.07 per claim)

    • 2500 claims for only $4380.00 ($1.75 per claim)

FREQUENTLY ASKED QUESTIONS

  1. What services will you provide in TherapyNotes?
    • Every day we will log into TherapyNotes and submit all claims.
    • We will review any claims that reject electronically.  For example if a claim rejects electronically because coverage terminated we will notify you to provide us updated insurance information for the patient so we can resubmit to the patient’s new insurance carrier.
    • On a daily basis we will post all insurance payments, both Electronic Remittance Advice obtained in TherapyNotes and paper EOBs you provide to us.
    • We will verify benefits for all new patients and for patients who change insurance*.  We will enter the benefit details on the Billing Settings tab in TherapyNotes.
    • We will automatically follow up on any unpaid claims or denied claims that we submitted**
    • We will submit secondary claims, when necessary, to payers.
    • If needed, we will provide you the Revenue Reports in TherapyNotes so you can pay your clinicians.
  2.   Is there a limit to the number of free claims under the free trial?
    • Yes, there is a limit of 100 free claims per billing month.
    • For practices submitting under the standard per claim rate, if you exceed 100 claims during a billing month you will be billed $3.99 per claim x the number of excess claims LESS the 10% discount applied during the first year (net fee of $3.59 per claim)
    • For practices who purchase an Annual Prepayment Option, if you exceed 100 claims during a billing month the excess claims will be applied to the 1000 claim prepayment purchase.
  3.   How does the insurance verification process work?
    • MBPros will verify benefit information for any new patients and for patients who change insurance coverage.
    • When a new patient schedules a visit, you have 2 choices:
      • You can enter the patient demographics completely in TherapyNotes and send us an email requesting that we verify benefits
      • You can complete a simple, secure online patient form we have.  We then will accurately set the patient up in TherapyNotes and verify benefits.  For scheduling purposes, some offices set the patient up with basic info (name, DOB) in TherapyNotes and then complete our online patient form.  The choice is yours with these two options.
    • We then will verify eligibility and benefits by the next business day.  We will enter the benefit info on the Billing Settings tab in TherapyNotes.  Below is most of the info we obtain when we verify benefits:
      • Eligibility start date
      • Copay/coinsurance
      • Deductible
      • How much of the deductible remains outstanding (or has been met for the benefit year)
      • Out of pocket max, including amount remaining
      • If claims go to a 3rd party payer, such as Magellan or Beacon Health.
      • NOTE:  If you plan on doing psych testing, please note this in the verification request as we then can ask if psych testing (such as 96130, 96132 and 96136) are covered AND if prior authorization is required.
    • It is highly recommended that you obtain a copy (front and back) of the patient’s insurance card and upload it into TherapyNotes.
  4.   Is there a limit to the number of insurance verifications?
    • Yes.  There is a limit of 3 insurance verification requests per day and a limit of 60 per billing month.
    • If you exceed 60 verifications during a billing month, you are charged $7.95 per each additional verification.
    • If you require more than 3 verifications in a day you can request the additional ones, but we cannot guarantee that we will be able to complete all verifications by the next business day.
  5.   I have a lot of old claims that require follow-up.  Will that be included in the free trial?
    • No.  We will automatically follow up on any outstanding or denied claims that our office has submitted.
    • If your office requires follow-up of older claims, here is how it could work.
    • You could ask us to review claims for a particular patient.
    • If we are able to determine in TherapyNotes why the claims were not paid or possibly rejected, we will make the necessary adjustments.  There is no fee for this service.
    • However, if we cannot determine in TherapyNotes why the claims were not paid, we would then contact the payer.
    • For these older claims that we did not submit and that we have to follow up upon with the payer, a fee of $7.95 per claim is charged.
    • As a recommendation, if there are numerous dates open for a patient, you should ask us to follow up upon just one date of service with the payer to possibly save some money.  If we can determine from that phone call with the payer why the one date  was not paid, we may then be able to correct any problems in TherapyNotes and resubmit all dates.
  6.   I pay my clinicians a percentage of the amount paid by insurance.  Are you able to provide me the Revenue Report in TherapyNotes when needed?
    • Yes…However, this is important.  If you use the Revenue Report, let us know at the outset.  The reason is this.  The Revenue Report is based upon the date of payment.  Let’s say we run a report on Saturday the 16th….then let’s say on Monday the 18th a payment comes in with a payment date of Friday the 15th.  Because the report has already been run through the 15th, we will want to change the payment date to the 18th to ensure that payment is reflected on the next Revenue Report.
  7.   Do you have any TherapyNotes references we can contact?
    • We have numerous References on the References page on our website.
    • For specific practices of ours that are using TherapyNotes, feel free to contact us and we can send you some references.
  8.   Is the TherapyNotes Platinum Service run by TherapyNotes, LLC?

    • No.  Medical Billing Professionals, which has been serving behavioral health providers since 1995 and serves numerous TherapyNotes practices via our TherapyNotes Platinum Service, is not affiliated with TherapyNotes, LLC.

Promo Code Required:

  • When completing the Getting Started Form, providers must enter promo code TN2FREE in the Promo Code field.

No-Risk Money-Back Guarantee:

  • Providers who purchase a prepayment option and cancel service for any reason within 60 days of the purchase of the prepayment option will receive a full refund of the prepayment amount paid*.

  • For providers who choose the 2 months free option with no prepayment required, there is no obligation to continue to use our services beyond the 2 months.  Unlike many billing services that require annual contracts, Medical Billing Professionals is on a month-to-month basis.  Cancel any time during your billing month and you are only responsible for charges for that billing month*.

Questions?  How to Contact Us:

If you have questions about our services, don’t hesitate to ask.  We provide you 3 ways you can contact us to ask us questions in a pressure-free environment:

References:

  • We are pleased that more than 40 practices nationwide have agreed to be listed as references.  Visit our References page at:  www.mbpros.com/references
  • Contact information for all references will be listed so you can easily contact them to see how happy they are with our services.
  • In addition, many of the references have provided written testimonials which you can view.

Fine Print:

  • Providers must complete the Getting Started Form on our website by December 31, 2022 at the latest.

  • OFFER IS ONLY AVAILABLE TO PRACTICES USING THERAPYNOTES who register for our TherapyNotes Platinum Service.

  • To receive the 20% discount and 2 months free with a prepayment purchase, providers must purchase the prepayment option by 5:00 PM ET on December 31, 2022 at the latest AND prior to submission of any claims. 

  • Provider must use the number of claims purchased within one year of the date of purchase of the prepayment option.  HOWEVER, this one year time period does not begin until after the period of free months.

    • Example:  On February 20, 2022 you purchase a prepayment option and receive four months free.  Your one year time period for the prepayment does not begin until April 20, 2022.  Thus, the claims you purchase must then be used by April 19, 2022.

  • OFFER EXPIRES December 31, 2022 and is not available to existing clients.

*Limit of 3 insurance verifications per day and limit of 60 per billing month.  If you exceed 60 in a billing month, you are charged $7.95 per each additional verification.  Limit of 100 free claims per month during the 1st 2 months.  Any claims in excess of 100 per month during the 1st 2 months will be billed at the standard rate of $3.99 per claim less the 10% bonus discount…except for providers who purchase an Annual Prepayment Option.  For providers who purchase an Annual Prepayment Option and exceed the number of free claims per month (100 free per month), the excess claims will be applied to the number of prepayment claims purchased.

**For any older claims that your office submitted prior to using MBPros, we can follow up on those claims upon request for $7.95 per claim followed up upon.


Offer not available to existing clients.